Menwell

Another sham of a company won't even issue refunds before even accepting any products. Intentionally renew orders after accepting the cancellation of subscription. Shouldn't be allowed to operate.

I've been a subscriber for a while now with no issues. Just wait until you DO have an issue... You'll get little to no response from the email service, nobody will ever answer the phone and when you contact any of their social media channels for assistance they'll say they'll forward it to customer services then completely ghost you. Their "official complaint" procedure is 3 weeks of delaying before ghosting you yet again to push you past your banks reclaim period. Yet another automated company run from a laptop in the Seychelles, great if all goes well but useless if you have the slightest problem. Use a credit card and be quick to contact your fraud department in case of issues.

Is it possible that you guys can get a bit ahead with of the game? I ran out of these supplements a few days ago so as it’s a subscription I was expecting the replacement to have arrived with me last week at the latest. As it stands now it’s only just been dispatched so it won’t be landing on my doorstep until closer to the weekend. That’s WAY too late as this type of supplement needs to build up in the body. Late deliveries mean that I’m starting from square one each month? I don’t see that working for me. I’ll be cancelling the subscription if you can’t get it right. I’m not impressed. A very disappointed new customer.

I wanted to express my sincere gratitude for the exceptional customer service I received from Chrisoforos and the support team. Initially, I had some concerns about the service I received, and I appreciate Christoforos for reaching out promptly after I voiced my complaints. The customer support team, and Manuel as a company, was sympathetic to my concerns and took the time to explain the subscription policy in detail. I would like to extend my thanks for patiently hearing me out and, most importantly, for kindly refunding the 36% increase on my second order. Your professionalism, understanding, and willingness to address customer concerns have truly made a positive impact on my overall experience. I am impressed by the level of service and the genuine effort to ensure customer satisfaction. Thank you once more for going above and beyond to resolve the issues. I am now more confident in continuing my relationship with your company and look forward to future positive experiences.