The AMARA Clinic

Echo other one star reviews on here and wish I had read them before spending my hard earned money on this clinic. Baffling that someone who comes across as professional as Dr. Henderson is running a clinic with this level of unprofessionalism. Like many others, haven't received my prescription after 47 days since the payment, next to no communication from the prescription service, no explanation, apology or refund offered. Like others, I'm beginning to wonder if this clinic is a scam. Will be raising my concerns with BUPA as I chose to consult with Dr. Henderson following the high reviews and rating on BUPA's directory.

We paid £470 for a phone consultation with a very caring and professional consultant who provided my partner advice and prescribed medication which we paid another £145 the next day ,this was 7 weeks ago ,we have still not recieved the medication,contact with this clinic is impossible unless you email Miss Henderson Direct.We recieved a call from the pharmacy the same day we emailed Miss Henderson expressing out extreme dissatisfaction with the very poor service ,the pharmacy then advised us that Amara Clinic had not paid them for the medication we already paid for and demanded we pay again ,emailed Miss Henderson again and to date no reposnse! We have paid £615.00 to this clinic and not had any help other than being offered a further consultation for free ! We are making representations to KIMs Hospital,BUPa and other parties to see if this clinic is actually legitimate and approved by anyone.Extremely dissapointing and frustrating ,we still have not had any medication delivered or further contact from this clinic.

I’m giving one star only as the consultant I saw was excellent, however the service provided as a whole has been extremely poor. I paid to go private for help with hormones in the hope I could get HRT and feel less awful, but despite paying for a private prescription in July, the medication has never materialised. It almost feels like a scam except logically I know it can’t be. I’ve emailed, called, been in frequent contact and despite an assurance three weeks ago that the medication system was being looked into as a priority, communication has been infrequent and evasive. The clinic is quick to book in with consultants, but seemingly not to deliver on anything else. I feel like I’ve been preyed upon at a time when I’m feeling ill and vulnerable. I would categorically not recommend this clinic, unless consultant care and no medication is all you need.

I recently had a follow up appointment with Ann Henderson, once again, a superb service. I was given detailed advice and help on any query I raised. So informative and the treatment so far has left me feeling so much happier, healthier and i am finally in control of my menopause (rather than it controlling me). Any ladies struggling, this is truly a great service at the Amara Clinic. I fully recommend Ann Henderson.