Healthcare Facility

Engaged Medical Room's telehealth /clinic service for a GP consult when I was in London and had caught a bug. The experience was horrible. The doctor who conducted the GP consult was surly, grumpy, and treated me with what I can only describe as suspicion with a dash of contempt. The prescription letter he provided for the pharmacy to fill was also problematic. The pharmacist was kind enough to help me call the clinic to ask for them to send a new letter as the original did not meet NHS standards/protocol. Would never recommend anyone to engage with them. Would have given 0 stars if it were possible. Update 13 Aug 2026: The Medical Room did email me privately to ask about specifics about my feedback. After providing the details, this was their resolution: 1. They asked the doctor in question to do a reflection log. There was no further training on doctor-patient bedside manners and communication skills. 2. They did offer a refund initially. I replied to say that "If you would like to extend a refund, the gesture is appreciated but not necessary. I did not share the review to solicit a refund." As I anticipated, they did not process any refund or a discount. Do what you will with that info. 3. They claim the prescription letter was valid, but the truth is that the pharmacy was not able to release any prescribed medication with the letter they provided. The pharmacist had to call up the clinic as it wasn't a properly issued prescription. At least 2 pharmacists at the pharmacy looked at it, and rejected it and said it didn't meet basic NHS requirements and that the clinic should know that. The pharmacist was kind enough to call and go back and forth with the clinic for 30 mins to get a new one re-issued so I could get medication.

Friendly, welcoming, thoroughly explained all options and made me feel comfortable. Did exactly as I asked despite me finding it difficult to explain! And wasn't painful, whixh was an added bonus. Thanks!

Honestly, best service I have received in a lab thus far! They helped me balance my appointments with a hectic work schedule, going to meet me at a convenient location, and having my results ready same day! My nurse Gosha was lovely and professional, I didn’t feel a thing. Would highly recommend for a reliable service!

I visited the Medical room in London for a blood test and had a great experience. The staff were professional, calm, and reassuring throughout the process. The blood draw was quick and handled very efficiently, which made the whole appointment stress-free. Everything was well organised and hygienic. I would definitely recommend their service