The Ultrasound Clinic

I am extremely disappointed with my experience during my appointment today. On arrival, I was greeted by the receptionist and another female member of staff who checked me in and escorted me to the waiting room. They were both pleasant and welcoming. I was informed that my scan would be carried out by the sonographer, Abi. My appointment ran approximately 30 minutes late. While waiting with a full bladder, as instructed, which was quite uncomfortable. However, I appreciate that delays can happen. Abi called my name but did not greet me, apologise for the delay, or make any attempt to introduce herself. From our very first interaction, she came across as cold, dismissive, and completely lacking in basic bedside manner. As we walked to the room, I attempted to make polite conversation but was ignored. Once in the room, I explained that this was my first experience of having this type of scan and that I was feeling nervous, hoping she would offer some reassurance. Instead, my comment was ignored entirely. Abi then instructed me to get onto the examination bed and gave me several instructions very quickly while moving around the room and mumbling. I struggled to hear what she was saying. I apologised and explained that I am partially deaf, wear hearing aids, rely on lip reading, and had never been through this process before. I politely asked if she could slow down and repeat the instructions. Her response was completely unacceptable. She rolled her eyes, sighed, and replied in a passive-aggressive tone, "As I've already once told you...". She then questioned why I had not informed the clinic about my hearing impairment before my appointment. I was shocked by both her attitude and lack of understanding. I explained that although I do inform healthcare providers when necessary, I also make a point of telling each clinician I see because that information is not always passed on. In my experience, this has never been an issue, as most healthcare professionals are understanding and simply adapt their communication where possible - which is always greatly appreciated. Despite knowing I have a hearing impairment, Abi made no effort whatsoever to communicate more clearly. I was not expecting special treatment, only basic consideration. Speaking a little more slowly, facing me while talking, or ensuring I could hear her would have made a significant difference. Instead, I was made to feel embarrassed and almost as though I was being reprimanded for having a disability. Throughout the remainder of the appointment, she continued speaking quickly, meaning I repeatedly had to ask her to repeat herself. Each time, she responded with the same dismissive phrase, "As I've already once told you," delivered in an intimidating and passive-aggressive manner. Every interaction made me feel increasingly uncomfortable. During the scan, she asked me several questions, but whatever answer I gave seemed to be challenged unnecessarily and in a rude manner. By this point, I felt completely unwelcome and intimidated. This was already a vulnerable situation, requiring me to undress from the waist down for an intimate examination. A healthcare professional should make patients feel safe, respected, and at ease. Instead, Abi's attitude made an already anxious experience significantly worse. Overall, Abi displayed a complete lack of professionalism and basic bedside manner. She was dismissive, her attitude was rude and passive-aggressive, and her conduct towards me after I disclosed my hearing impairment was vile. Given the nature of her role, caring for women in often vulnerable circumstances, I would expect a far higher standard of compassion and professionalism. As a result of this experience, I would not feel comfortable returning to this clinic and I will be informing pals.